Customer service

Terms & Conditions for consumer products

 

Article 1 - Definitions

1.1 In these general terms and conditions, the following terms will be understood as follows:

a)    Stromma.com, Stromma Nederland, Canal Tours Amsterdam, Hop On Hop Off, Amsterdam Harbour Cruise and Amsterdam Excursions are the trade names of Stromma Nederland B.V.

b)    The Client: the person who, directly or via a third party, enters into an agreement with Stromma.com.

c)    The Official Organiser: Stromma Nederland B.V. trading under the name of Stromma Nederland, Weteringschans 26, 1017 SG Amsterdam, with telephone number 0031-(0)20-2170501, e-mail info@stromma.nl

Article 2 - Scope of applicability of the general terms and conditions

2.1 These general terms and conditions apply between Stromma Nederland (SN) and the Client. The agreement applies to the purchase of the services supplied by the companies (brands) referred to under 1.1 A.

2.2 By purchasing a ticket or e-ticket or other products/services from SN, the Client expressly and unreservedly accepts the applicability of these general terms and conditions. The general terms and conditions are published on the website of SN, are available for inspection at the points of sale and can be requested from SN free of charge.

Article 3 - The agreement

3.1 An agreement between SN and the Client can be concluded both orally and in writing, and this includes conclusion via electronic means.

3.2 SN, as the Official Organiser, is responsible for performing the service in accordance with the agreement, subject to the provisions of these general terms and conditions. This responsibility also extends to services performed by a party other than SN that are part of the agreement.

3.3 SN is not bound by obvious mistakes or errors made in SN's quotation or commitments by third parties of which SN could not have had any knowledge.

3.4 If the agreement is concluded through a free quotation made by SN, the agreement will not be concluded until SN has confirmed the agreement in writing, or has commenced with the performance thereof.

3.5 Subject to the provisions under 3.3, the information in catalogues, brochures and on websites is binding on SN. SN nevertheless retains the right to change this information prior to the conclusion of the agreement, provided that the Client is informed of this in advance. SN is not responsible for misprints.

Article 4 - The booking

4.1 SN accepts bookings in advance online or by telephone up to one hour before departure, subject to availability. Unspecified tickets paid in advance with flexible departure times are valid, subject to availability. The booking is valid for SN and the Client if SN has confirmed the booking and the client has paid the agreed invoice amount within the stipulated period.

4.2 Bookings made online and by telephone are confirmed by email to the email address provided. SN is not liable if the email address provided by the Client is incorrect or if the booking did not come through due to other technical reasons.

4.3 SN will provide the Client with e-tickets after the online booking has been completed.

Client must show or hand over these tickets at the time he/she wishes to make use of the service booked. 

4.4 The statutory approval period referred to in book 6, section 230o of the Dutch Civil Code does not apply to the online purchase of tickets.

4.5 SN is not liable for any errors made by the Client during the booking process.

4.6 The tickets booked may not be used for commercial purposes without the permission of SN.

Article 5 - Payment

5.1 The service must be paid for immediately after it has been booked.

5.2 In exceptional cases, a booking may be made without immediate payment.

5.3 Payment must be made before the due date stated in the agreement, but in any event before the date of performance of the agreement.

5.4 The booking will be cancelled if SN has not received the payment at the agreed time, as referred to under 5.3. If the client does not pay in time, this is considered a cancellation to which the cancellation conditions, as referred to in articles 7 and 8 of these general terms and conditions, apply.

5.5 If the Client is in default of the timely performance of his/her obligations, all reasonable costs incurred to obtain performance of the obligation will be for the account of the Client.

5.6 SN is not liable in the event that technical failures of whatever nature prevent the payment from being processed and/or authorized, or from being processed and/or authorized correctly or in good time.

Article 6 - Discounts

6.1 Five children aged 0-3 years travel free of charge per paying adult.

6.2 There is a reduced price for children aged 4-12 years for certain services.

6.3 SN at all times reserves the right to change the discounts if required prior to the conclusion of the agreement. SN is not bound by discounts promised by third parties of which SN has no and should not have had any knowledge.

Article 7 - Cancellation conditions 1-9 persons

7.1 The Client may cancel the booking in writing at the Official Organiser. If the Client made the booking through a company other than SN, the Client may cancel the booking at the place where the booking was made.

7.2 The Client may only cancel the booking of a combination of arrangements or a package as a whole. The separate parts cannot be cancelled separately.

7.3 If the booking is cancelled at least 24 hours before departure, 100% of the invoice amount will be reimbursed to the Client.

7.4 If the booking is cancelled less than 24 hours before departure, the Client will not receive any refund.

Article 8 - Cancellation conditions for 10 persons or more

8.1 The Client may cancel the booking in writing at the Official Organiser. If the Client made the booking through a company other than SN, the Client may cancel the booking at the place where the booking was made.

8.2 The Client may only cancel the booking of a combination of arrangements or a package as a whole. The separate parts cannot be cancelled separately.

8.3 If the booking is cancelled at least 7 days before departure, 100% of the invoice amount will be reimbursed to the Client.

8.4 If the booking is cancelled 3-6 days before departure, 50% of the invoice amount will be reimbursed to the Client.

8.5 If the booking is cancelled less than 3 days before departure, the Client will not receive any refund.